Refund policy

If you have received an incorrect item in your order, we would like to sort this out as quickly as we can. Once we have received the incorrect item, please allow 5-7 days to receive your correct item. 

If you are in a residential area please allow 3 – 5 business days for your order to be delivered to you. For rural areas, please allow a further 2 business days. If you have any specific delivery instructions please enter these details at the time of ordering.

Please contact us at customerservice@mountainadventure.co.nz